COVID-19 updates for our Telstra customers
We’re here to support and keep you connected. Read the latest on retail stores, bill assistance, shopping online and more.
Visiting us in-store
At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.
- Login to the My Telstra app using your Telstra ID
- Tap Get help
- Select Visit a store
- Hit Join a store’s queue
- Follow the prompts
Free delivery when you shop online
Shop securely and order online from a range of products, with free delivery for orders over $100.
Shopping online securely
Looking for peace of mind around security when shopping online?
Track your order online
Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.
We understand that sometimes you need a little help.
Free call diversion for businesses
We’re offering free call diversion if your business is impacted due to COVID, to help make sure you can still stay in touch. Complete the online form to divert your calls or Message us .
Keeping you connected
The Telstra app
Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues.
Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.
Government COVID-19 information
- The World Health Organisation (WHO)
- The Federal Government health alert information
- The Federal Government for information on economic support for the community, business and employers.
Help & Support
Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.
Get help online with our range of support guides and handy FAQs.
Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.