Customer Contact
Give your customers the experience they deserve
Every time a customer engages with your company is an opportunity for your business. Contacting your business has to be simple, transparent and available when it’s needed most.
We make improving customer experiences easy by integrating with your existing solutions, no matter how complex. Our expertise in consulting, design, procurement and management increases customer satisfaction while increasing your productivity and reducing costs.
Explore Customer Contact solutions
Contact Centres
Whether cloud-based or on-premise, we have the right customer contact solution for your needs.
Inbound Services
Make it as easy as possible for customers to talk to you with inbound services.
Customer Contact Optimisation
Improve the value of every interaction with our range of innovative contact products and services.
Why Telstra
Experience that's second to none
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.
We know what works
Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.
Deep understanding of vendor technologies
We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.
Connect reliably in more places
Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.
Getting started
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Find a customer contact expert
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