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Cyber security

Get help with your internet and device security.

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Telstra Device Protect

Support for existing customers only. Provides protection for your devices against known viruses, malware and identity theft.

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Top FAQs on Telstra Broadband Protect

  • Telstra Broadband Protect is an extra feature on eligible broadband plans that gives you protection on your home internet and Wi-Fi from websites hosting known malware, malicious content and scams.

    Important

    Important: From 02 March 2023, Broadband Protect won’t be offered on new broadband services. Current customers can keep using it until June, but we’re planning to simplify our security experience to help keep you safe.

  • Telstra Broadband Protect is automatically included with an eligible Telstra home internet plan. Read our eligible home internet plans .

    Important

    Important: From 02 March 2023, Broadband Protect won’t be offered on new broadband services. Current customers can keep using it until June, but we’re planning to simplify our security experience to help keep you safe.

  • You can choose your level of protection for your home network and Wi-Fi with Broadband Protection and Parental Controls in the My Telstra app or in My Telstra.

    In the My Telstra app

    1. Open the My Telstra app and sign in using your Telstra ID
    2. Go to Services and select your internet service
    3. Scroll to Online Safety and select Manage
    4. Go to Manage Broadband Protect , follow the prompts and Save
    5. Turn on Parental Controls , then Manage Parental Controls , follow the prompts and Save .

    In My Telstra in a browser

    1. Sign into My Telstra with your Telstra ID
    2. Go to Services and select Manage internet for your internet service
    3. Select Broadband connect and under Family Safety , turn on Parental Controls
    4. Select View/change for the setting you want, follow the prompts, and save

  • To set up and manage ParentaI Controls:

    In the My Telstra app

    1. Open the My Telstra app and sign in using your Telstra ID
    2. Go to Services and select your internet service
    3. Scroll to Online Safety and select Settings
    4. Turn on Parental Controls , then Manage Parental Controls .

    In the next screen:

    1. Under Protection settings :
      1. you can choose from one of the preconfigured blocked content by age, or
      2. choose Custom Protection to block content by category, or
      3. choose Allowed and blocked websites to manage by website
    2. Select Manage , follow the prompts then Save .

    In My Telstra in a browser

    1. Before you begin, make sure your device is connected to your home broadband network
    2. Sign in to My Telstra with your Telstra ID
    3. Go to Services and select Manage internet for your internet service
    4. Select Broadband connect and under Family Safety , turn on Parental Controls
    5. Set up Content Control , select View/Change , choose Low, Medium, High, or Custom , follow the prompts then save the changes
    6. Set up Access time restrictions , select View/Change , choose the day and time for the options Block internet access time and/or Homework time , follow the prompts to Add , then save the changes
    7. Set up Allowed and blocked websites , select View/Change , follow the prompts to Add , then save the changes.

  • Check if Parental Controls is on and your settings have been saved in the My Telstra app or My Telstra in a browser .

    You must be on the Telstra network to receive the full protection of Telstra Broadband Protect. Make sure your device is using the Telstra network (Domain Name System or DNS) .

    Also, Telstra Broadband Protect won’t be available during a network outage or disruption when you’re connected to your Smart Modem’s 4G mobile backup.

Top FAQs on Device Protect

  • Device Protect helps defend against known viruses, malware, phishing scams and identity theft. It gives you access to Trend Micro™ Security Suite apps to install on up to 10 compatible Windows, MacOS, Android and iOS devices.

    List of Trend Micro Security suite applications available for Windows, MacOS, Android and/or iOS

    Trend Micro™ Security suite applications Windows MacOS Android iOS

    Maximum Security

    [terms]Helps protect against known viruses, malware and ransomware and includes parental control tools.[/terms]

    		Yes Yes No No

    Mobile Security

    [terms]Helps block dangerous websites and guard against known phishing scams.[/terms]

    		No No Yes Yes

    Wi-Fi Protection

    [terms]Encrypts public hotspots into secure Wi-Fi networks to help keep your information safe.[/terms]

    		Yes Yes Yes Yes

    ID Security

    [terms]Search and see which data breaches may have leaked your personal information. Monitor and receive alerts if your personal information is found on the dark web.[/terms]

    		No No Yes Yes

    Password Manager

    [terms]Generates passwords and help keep them secure. Safely sign-in to websites with a single tap.[/terms]

    		Yes Yes Yes Yes

  • Add Device Protect to your internet or post-paid mobile plan as follows:

    1. Log in to the Telstra My Offers portal
    2. Choose a service (internet or post-paid mobile) and select Redeem
    3. We’ll send you a verification PIN via SMS. If redeeming against a fixed broadband service, the verification PIN will be sent to the contact mobile or email address on your account
    4. Enter the PIN into the Telstra My Offers portal
    5. Follow the prompts and agree to Terms and Conditions to create a Trend Micro account. We’ll then activate your Device Protect subscription and billing
    6. Follow the instructions to install Trend Micro Security Suite apps on your compatible devices.

  • Once you’ve signed up for your Trend Micro Account, installing the security apps is easy:

    1. First check whether each device is compatible on the Trend Micro support page
    2. To download the apps on your devices, sign in to your Trend Micro Account
    3. Find the app you want to download onto your device then select Download and follow the instructions
    4. You can install these Trend Micro Security Suite apps on up to 10 compatible devices:
      1. Maximum Security
      2. Mobile Security
      3. Wi-Fi Protection
      4. ID Security
      5. Password Manager

    For more information visit the Trend Micro Support Page .

  • You must have a compatible Windows, MacOS, Android or iOS device which meets the minimum operating requirements to download the Trend Micro™ Security Suite apps included in Device Protect. To download and use the Trend Micro Security Suite apps you also need an internet connection.

    You must be able to maintain an up-to-date version of all apps (minimum device storage space required). You can check the device and system requirements on the Trend Micro support page .

    Important: Device Protect is not available on IOT devices such as smart TVs, cameras, or wearable devices like smart watches.

  • If you suspect your device has been compromised

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