Telstra Mail

Before you start, you'll need your Telstra email address and password. If you’ve forgotten either, you can recover your email address or reset your password .

1. To access webmail, sign in to My Telstra in a browser with your Telstra ID and password.
2. On your dashboard, select Webmail at the top of the page.

A Telstra ID is the username and password you use to access and manage your Telstra services online.

Learn more about Telstra ID

Before closing a mailbox, you’ll need your primary Telstra email address and password. If you’ve forgotten either, you can recover your email address or reset your password .

1. Sign in to My Telstra using your Telstra ID
2. From the Home page, select the Profile icon at the top of the screen page. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
3. Scroll down and find the existing mailbox, then from the left-hand menu, select Manage mailboxes.
4. From the list, select the mailbox you wish to close and click the Manage mailboxes link.
5. A new window will open. Click the mailbox you want to close and then select Close mailbox.
6. Select Confirm. Allow 30 minutes for your mailbox to be closed.
   
   

• Mailboxes closed more than 6 months ago are no longer available.
• If you’ve closed a mailbox in the last 6 months and would like to see if it can be re-opened, contact us .

If we believe your email account has been compromised, or if it’s been identified as a source of spam emails, we will suspend the account.

How to resolve a compromised email account

For more tips on how to deal with phishing and scam emails, see our section on cyber scams.