Publisher:
Telstra
Name:
Internet and office phones
Copyrighted By:
Telstra
Family Friendly:
Yes
Language:
English
Skip to main content
Telstra Home Page
  • Personal
    Personal Home
    • Plans & devices

      • Mobiles

        • Mobiles on a plan
        • SIM only plans
        • Outright devices
        • Pre-Paid
        • 5G Phones
        • Explore mobiles
      • Tablets

        • Tablets on a plan
        • Pre-Paid
        • Explore tablets
      • Laptops

      • Home phones

      • Roaming

      • Deals

      • Shop by Brand

        • Apple
        • Samsung
        • Google
      • I want to I want to

        • Pay a bill
        • Upgrade my plan
        • Check my usage
        • Recharge Pre-Paid
        • Track my order
        • Activate my mobile
        • Trade-in my device
        • Improve my mobile coverage
    • Internet

      • Home internet

        • nbn plans
        • 5G Home Internet
        • Internet plans
        • Explore home internet
      • Mobile broadband

        • Modems on a plan
        • SIM only data plans
        • Pre-Paid
        • Explore mobile broadband
      • Internet extras

        • Wi-Fi Booster
        • Explore internet extras
      • Cyber security & safety

        • Device Security
        • Explore cyber security and safety
      • Platinum support

      • Deals

      • I want to I want to

        • Move house
        • See plan details
        • Switch to nbn
        • See nbn network speeds
        • Change plan
        • Pay a bill
        • Track my order
        • Request an extension
    • Entertainment

      • Entertainment

      • TV & movies

        • Apple TV+
        • Disney+
        • Binge
        • Flash
        • Foxtel Now
        • Telstra TV Box Office
        • Foxtel from Telstra
        • Explore TV & movies
      • Gaming

        • Xbox All Access
        • Xbox Game Pass
        • Explore gaming
      • Sport

        • Kayo
        • Explore sport
      • Music

        • Spotify
      • I want to I want to

        • Check my account
        • Go to Telstra Plus
        • Track my order
        • Pay a bill
    • Accessories

      • Accessories

        • Latest releases
        • Watches & wearables
        • Headphones & speakers
        • Cases & protection
        • Tech & entertainment
        • Gaming
        • Power & cables
        • Home & internet
        • Explore accessories
      • Shop by brand

        • Apple
        • Samsung
        • Google
      • Deals

      • I want to I want to

        • Track my order
        • Check my Telstra Plus points
        • Learn about Telstra One Number
    • Coverage & services

      • Telstra Plus

        • Sign in
        • All Ticket offers
        • Movie Tickets
        • Explore Telstra Plus
      • My Telstra

      • Coverage maps

      • Cyber security & safety

        • Device Security
        • Explore cyber security and safety
      • Our network

        • What is 5G?
        • Our 5G network
        • 4GX
        • Regional services
        • Explore our network
      • Telstra Air®

        • About Telstra Air
        • Explore Telstra Air
      • Platinum support

        • Technical support types
        • Explore Telstra Platinum
      • I want to I want to

        • Go to My Telstra
        • Go to Webmail
        • See coverage maps
        • Track my order
        • Go to Telstra Plus
        • Pay a bill
        • Request an extension
    • Telstra Plus

    • Personal Support

      • Personal Support

        • Accounts and billing
        • Internet
        • Mobiles and devices
        • Telstra Mail
        • Pre-Paid Services
        • Phone line
        • Entertainment and sport
        • Cyber Security
        • Explore support
      • Contact Us

        • Accounts and billing
        • Set up & technical support
        • Products, plans and services
        • Feedback and complaints
        • Multilingual services
        • Find a store
        • Explore contact us
      • I want to I want to

        • Download My Telstra app
        • Find a store
        • Sign in to webmail
        • Understand my charges
        • Make a payment
        • Fix an internet issue
        • Check for outages
    • Search in Telstra.com
  • Business
    Business Home
    • Plans & devices

      • Mobiles

        • Mobiles on a plan
        • Mobile SIM plans
        • 5G plans & devices
        • Explore mobiles
      • Tablets

        • Tablets on a plan
        • Data SIM plans
        • Mobile Worksuite
        • iPads
        • Explore tablets
      • Laptops

      • Office phones

      • Shop by brand

        • Apple iPhones
        • Samsung mobiles
        • Microsoft
      • I want to I want to

        • Pay bill
        • Request payment extension
        • Book an appointment
        • Check my data usage
        • Change your plan
        • Move my mobile service to Telstra
        • Manage account online
        • Discover Smarter Business
    • Business internet

      • Broadband

        • nbn plans
        • nbn speeds
        • 5G Internet plan
        • ADSL plan
        • Explore Broadband
      • Unified Communications

      • Business-grade fibre

      • Mobile broadband

        • Data plans
        • Explore mobile broadband
      • Telstra Air

      • I want to I want to

        • Change my plan
        • Pay bill
        • Request payment extension
        • Set up direct debit
        • Move premises
        • Manage account online
        • Discover Smarter Business
    • Business solutions

      • Software

        • Microsoft 365
        • Check Point Harmony Mobile
        • Telstra Calling for Office 365
        • Explore software
      • Go Digital

        • Get connected
        • Engage online
        • Protect your business
        • Business software
        • Explore Go Digital
      • Business services

        • Business Website Services
        • Go Digital Consult
        • Tech Services
        • Telstra Data Protect
        • Explore Services
      • Tyro EFTPOS

      • Network Device Management

      • I want to I want to

        • Book a Go Digital Consult
        • Discover Smarter Business
        • Sign up for Apps Marketplace
        • Log in to Apps Marketplace
        • Call Telstra Tech Services
        • Access Managing Risks report
        • Call Cyber Security Services
    • Internet of Things

      • Internet of Things

        • IoT SIM plans
        • Asset Tracking
        • Vehicle tracking
        • Internet of Things homepage
      • I want to I want to

        • Pay bill
        • Request payment extension
        • Set up Direct Debit
        • Download bill
        • Manage my data
        • Manage account online
        • Discover Smarter Business
    • Telstra Plus

    • Business Support

      • Business Support

        • Account Management
        • Accounts & payments
        • Mobiles & devices
        • Internet & office phones
        • Business software
        • Explore Business Support
      • Contact us

        • Sales
        • Accounts & Billing
        • nbn
        • Concierge Tech Support
        • Contact us
      • Outages

      • Other Options

        • Multilingual services
        • Business Technology Centres
    • Search in Telstra.com
  • Enterprise
    Enterprise Home
    • Products

      • Networks

        • Adaptive Networks
        • Software Defined Networks
        • Networks
      • Security

        • Secure your business
        • Safeguard your clouds
        • Protect your team
        • Security
      • Mobility Solutions

        • Enterprise 5G
        • Plans & Devices
        • Business Apps
        • Messaging & APIs
        • Mobility Solutions
      • Unified Communications

        • Calling and productivity
        • Conferencing
        • Customer Contact
        • Unified Communications
      • Cloud

        • Advice on Cloud
        • Cloud Connectivity
        • Cloud Solutions
        • Managed & Optimise Cloud
        • Security for Cloud
        • Cloud
      • Internet of Things

        • Capabilities
        • Solutions
        • Internet of Things
    • Services

      • Professional Services

        • Telstra Purple
      • Managed Services

        • Managed Collaboration
        • Managed Cost Optimisation
        • Managed Mobility
        • Managed Networks
        • Managed Services
    • Industries

      • Supply chain

        • Supply chain
      • Broadcast Media

        • Australian Media Networks
        • Broadcast Plus
        • Global Media Networks
        • Broadcast Media
      • Government

        • Federal
        • State
        • Local
        • Government
      • Mining & Energy

        • Automation in Mining & Energy
        • Industrial Network For the Future
        • Telstra Dedicated Networks
        • Mining & Energy
    • Partners

      • Partnering with Telstra

        • Work with a Telstra Partner
        • Become a Telstra Partner
    • Accounts

      • Policies

        • Financial Hardship Policy
      • Billing and Payments

        • How to make and manage payments
    • Why Telstra Why Telstra

      • Why Telstra

        • Innovation and Experience
        • Global capabilities
        • Why Telstra
      • World-class networks

        • 5G
        • IoT
        • Global networks
        • World-class networks
    • News & Research News & Research

      • News & Research

        • Podcasts
        • Customer stories
        • News & Research
      • Events

        • Telstra Vantage
        • Events
    • Enterprise Support

      • Enterprise Support

        • Accounts & Services
        • Billing & Payments
        • Enterprise Support
      • Self-service

        • Telstra Connect
        • Order Express
      • Contact us

        • Request a callback
        • Expert Finder
        • Contact us
    • Search in Telstra.com
  • Telstra Plus
  • Help
  • Search
  • Sign in
    Redeem points

    Take me to

    • Personal Account
    • Business Account
    • Telstra Connect
    • Telstra Mail
    • Telstra.com.au

      ‎

    Redeem points

    Take me to

    Sign in to

    • Personal Account
    • Business Account
    • Telstra Connect
    • Telstra Mail
    • Telstra.com.au

      ‎

    Are you still there?

    To protect your account you’ll be signed out in
    5 minutes and 00 seconds

    You’ve been signed out

    We’re keeping your details safe. Sign in again or continue browsing.

Search suggestions will appear below the field as you type

Take me to

  • Nighthawk
  • International calling pack
  • Mobile Broadband
No results found

Take me to

  1. Telstra Small Business
  2. Business support

Looks like this offer isn’t available

This offer has expired or is currently unavailable.

OK
Press Escape to close this dialog.

Internet and office phones

Need help with your internet or office phone? Whether it's a question about getting the internet set up at your business, or how to troubleshoot an issue, you'll find your answers here.

  • Getting started
  • Troubleshoot an issue

Getting started

  • How do I self-install my Telstra Business Smart Modem?
  • I have a professional install order, what happens next?
  • Is Priority Assistance available for business services
  • What is the nbn satisfaction guarantee?
  • How do I view my devices’ data usage?
  • Which nbn connection type is at my premises?
  • How do I connect my Telstra 4GX USB Pro?
  • How do I find out more about my office phone service?
  • How do I find out more about my 5G Business Internet?

Troubleshoot an issue

  • What do I do if I have a problem with my nbn equipment?
  • How do I troubleshoot my Telstra modem?
  • How do I test the speed of my existing connection?
Top

Help

  • Contact us
  • Support Centre
  • Business Technology Centres
  • Check for outages
  • Troubleshoot an issue
  • Consumer advice
  • Financial assistance

  • Contact us
  • Support Centre
  • Business Technology Centres
  • Check for outages
  • Troubleshoot an issue
  • Consumer advice
  • Financial assistance

About

  • About us
  • Careers
  • Partners and causes
  • Investors
  • Sitemap

  • About us
  • Careers
  • Partners and causes
  • Investors
  • Sitemap

Privacy and terms

  • Critical Information Summaries
  • Our customer terms
  • Your information
  • Privacy
  • Our website terms

  • Critical Information Summaries
  • Our customer terms
  • Your information
  • Privacy
  • Our website terms

Other Telstra sites

  • Telstra Wholesale
  • Telstra Media
  • Telstra Health
  • Smarter Business
  • Telstra Business Awards
  • Tech Talks by Telstra
  • Telstra Apps Marketplace
  • Telstra Plus

  • Telstra Wholesale
  • Telstra Media
  • Telstra Health
  • Smarter Business
  • Telstra Business Awards
  • Tech Talks by Telstra
  • Telstra Apps Marketplace
  • Telstra Plus

Find us

  • Facebook
  • Twitter
  • Instagram
  • YouTube

At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia.