Love your footy? Get 12 mths Kayo Basic on us

For Telstra Personal customers taking up a new home internet service. Plus get up to $20/mth off for 6 mths. Internet offer ends 1 May 2023.

Bonus value based on 12 mths of Kayo Basic, plus $20/mth off our Ultimate Home Internet plan for 6 mths. Roll onto Kayo Basic standard mth-to-mth fees after 12 mths unless you change or cancel. Must sign up via Telstra.

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You can connect to the nbn network via Hybrid Fibre Coaxial technology.

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You can connect to the nbn network via Fibre to the Premises technology.

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You can connect to the nbn network via Fibre to the Building technology.
Actual FTTB speeds will be confirmed once you’re connected.

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You can connect to the nbn network via Fibre to the Node technology.
Actual FTTN speeds will be confirmed once you’re connected.

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  • Upload speed range
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You can connect to the nbn network via Fibre to the Curb technology.
Actual FTTC speeds will be confirmed once you’re connected.

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  • Upload speed range
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You can connect to the nbn network via Fixed Wireless technology.

Woo-hoo! Your address is nbn-ready.

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Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Great! You can get connected via Cable now

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Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Note: There is a temporary pause on new nbn HFC connections. Learn more

Great! You can get connected via ADSL now

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Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

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You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.

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You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us .

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Need help choosing a home internet plan?

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Switch to Telstra

Change to the nbn provider more Australians choose

Find out why more than 3 million Australians choose Telstra for nbn. Try us for yourself with a 30-day nbn satisfaction guarantee.

INTERNET EXTRAS

Give your home internet extra smarts

Personalise your plan with great value extras like smart wifi boosters, gaming add-ons and cyber threat protection.

Mobile broadband. For internet on the go.

Mobile broadband plans

Take your internet with you.

Enjoy the freedom of a connection that's powerful and portable. Connect multiple devices at home or stream on the go with Mobile Broadband.

Why choose us for home internet?

No lock-in contracts

You can change your plan once a month, or cancel at any time.

If you leave within 24 months, simply return your modem or pay a $200 non-return fee.

We monitor our network 24/7

Our cyber security team is constantly monitoring our network to protect your data from suspicious activity.

30-day nbn™ satisfaction guarantee

If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations.

For new Telstra Home Internet customers.

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must-have devices.

Eligibility criteria apply to join Telstra Plus.

Frequently asked questions

  • It's a simple process - just select the Telstra internet plan that's right for you and once you've taken up the plan, we’ll transfer your service across from your old provider.

    You won't need to cancel with your old provider, but you should check in case there are any termination fees that will apply.

    Your first step is to Browse our internet plans .

  • It depends on your location. To find out whether you can get nbn or another type of connection, check your address now.

    If the nbn network is not available at your address yet,  don't worry - you can choose an nbn-ready plan now and we’ll help you to switch to the nbn when the time comes.

    All Telstra plans are nbn-ready.

  • Broadband is a high-speed internet connection. It has wide bandwidth, which means it can carry lots of data at the same time (measured in Mbps), though how much data depends on where you live and the technology used to connect you to the internet.

    The National Broadband Network, or nbn, is a network that uses optical fibre plus coaxial cable, copper and other technologies to connect your home to fast, reliable internet. This includes broadband, as the name suggests.

    So nbn is the infrastructure (the cables and other tech) that can give you a broadband connection to the internet.

  • Telstra consistently has some of the fastest internet speeds available. However the speeds you will typically get depend on where you live and whether you’re connecting to the nbn network, cable or ADSL.

    Read about our typical speeds

    Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds .

    For important information on speeds see our nbn key facts sheet and Fixed Wireless key facts sheet.

Things you need to know

  • Important

    An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

    The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

    Plan prices

    Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

    Speed Add-ons

    Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

    Service Availability

    Services not available to all areas or premises.

    Installation

    Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

    nbn™ New Development Charge

    In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

    Telstra Smart Modem™

    Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

    Medical security alarms, lift phones and fire indicator panels

    If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

    Kayo offer

    For Telstra Personal customers taking up a new home internet service. Roll onto Kayo Basic standard month-to-month fees after 12 months unless you change or cancel beforehand. Must sign up to Kayo via Telstra at https://hub.telstra.com.au/kayo . Not compatible with any other Kayo offer or third-party billing platforms.

    If you cancel within 12 months, you will lose the remainder of, and cannot restart, the Kayo offer. Not available on Kayo One. Current Kayo One customers need to upgrade to Kayo Basic first to be eligible for this offer.

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