How do I make a payment?

Pay by AutoPay

For Telstra Upfront Mobile or Data Plans - AutoPay is the only way you can pay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account when you sign up. We don’t charge any payment processing fees or late payment fees when you pay by AutoPay.

If you cancel your AutoPay it means your service will also be cancelled.


What happens if my AutoPay failed?

If you've received a notification that your AutoPay payment has failed, we won’t make any further attempts to take the payment.

You'll need to make a manual one-off payment and can only use a debit or credit card to make this manual one-off payment, not a bank account.

You’ll  get another reminder five days later if you still haven’t made the payment.

We don't charge late payment fees on Upfront plans.

Learn more about managing AutoPay and failed payments here.

Pay online

You can pay online in any of the following ways:

Pay with direct debit

You can set up a direct debit with either of the following ways:

Avoid late payment fees

  • We don't charge late payment fees when you're on direct debit.
  • Automatic payments take the stress out of remembering to pay your bill, just set and forget.

No surprises

  • We’ll tell you the total amount owing, and you’ll be able to check all your charges online too.

Pay using BPAY

If you already have BPAY®:

  1. Sign in to your online banking
  2. Choose the BPAY payment option in the payments section
  3. Enter:
    • Telstra BPAY biller code (7773)
    • BPAY reference number (this is your account number, at the bottom of your bill)
    • Amount you want to pay
  4. Click Pay

If you’d like to set up BPAY:

  • Sign in to your financial institution’s website, search for BPAY and follow the prompts
  • Alternatively, contact your financial institution directly

Pay over the phone

Call 1300 369 666 and use your debit or credit card account to pay (a processing fee applies for debit and credit card payments).

Pay in person

To pay in person, visit a Telstra store or Australia Post store (a fee of $2.50 (inc. GST) also applies – some exemptions may apply).

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Book a store appointment

Our in-store business experts can review your account and make sure you have the best solution for your business needs.

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