Internet plans

Home internet your family can rely on.

Switch now and get $20/mth off selected home internet plans over 6 mths. Plus the reliability of Smart Modem 3 with 4G backup included.
For new services. Monthly discount ends early if you change plans. If you leave within 24 months, simply return your modem or pay a $200 non-return fee. 4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
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Even more unreal deals

Add on multiple entertainment options to your new home internet plan

Get 2 months Binge on us

For Telstra Personal customers taking up a new mobile or home internet service.

Roll onto standard monthly subscription fees (currently $16/mth) after offer ends unless you change or cancel. Cancel any time. Must sign up via Telstra.

Get 3 months of Apple TV+ on us

For Telstra Personal customers taking up a new home internet service.

For Telstra Personal customers. Must redeem via Telstra by 16 Aug 2023. For new, returning and existing Apple TV+ customers.

Get 12 months Kayo Basic on us

For Telstra Personal customers taking up a new home internet service. Plus get up to $20/mth off for 6 mths. Internet offer ends 1 May 2023.

Bonus value based on 12 mths of Kayo Basic, plus $20/mth off our Ultimate Home Internet plan for 6 mths. Roll onto Kayo Basic standard mth-to-mth fees after 12 mths unless you change or cancel. Must sign up via Telstra.

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e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

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Connection address

Available

You can connect to the nbn ™ network via Hybrid Fibre Coaxial technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
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Message us to find out more about the connection and complete your order.
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Connection address

Available

You can connect to the nbn ™ network via Fibre to the Premises technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

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Connection address

Available

You can connect to the nbn ™ network via Fibre to the Building technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000 Mbps
  • Upload speed
    0000 - 0000 Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fibre to the Node technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000 Mbps
  • Upload speed
    0000 - 0000 Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fibre to the Curb technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000 Mbps
  • Upload speed
    0000 - 0000 Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

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Connection address

Available

You can connect to the nbn ™ network via Fixed Wireless technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See nbn Fixed Wireless plans

Great! You can get connected via Cable now

Connection address

Available

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Connection address

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

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Connection address

Available

You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 13 22 00

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Connection address

Available

You can connect to Telstra Velocity . Please call us on 1800 008 994 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

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Connection address

Available

You can connect to 5G Wireless Internet.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan

Woo-hoo! Your address is nbn-ready.

Connection address

Available

Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to nbn
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us .

Your address


For satellite options, please contact the nbn .
Browse our mobile broadband plans
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Choose your no lock-in, unlimited data plan

If you leave within 24 months, return your modem or pay a $200 non return fee. For new home phone numbers and new Telstra customers only. See what add-ons are coming soon to Upfront plans .

These plans don’t include paper bills, require you to use direct debit payments, are not available with a professional install and are not suitable for Priority Assistance customers. If you need any of those things, check out our other internet plans .

Presubmit Modal
SubInstall Modal Failure Modal

Now with Wi-Fi 6, for better in-home connectivity.

Telstra Smart Modem 3 comes with next-gen Wi-Fi 6 technology which lets you connect many more devices at greater speeds on a single network. It’s perfect for today’s busy homes:

  • Stream on up to 12 devices at once
  • Up to 4 times more Wi-Fi capacity
  • Up to 60% faster than our previous modem
  • Longer battery life for your connected devices

Why choose us for nbn?

Cyber security that never sleeps

We block millions of malicious calls, emails and websites every single day, and monitor our network for suspicious activity 24/7 so you can rest easy.

More on Telstra cyber security

Need help? We're right here

Our call centres are located in Australia. So if you ever do need to call, you’ll be speaking with an Aussie-based team member.

Discover support options

Get used to faster Wi-Fi speeds

You’ll get faster Wi-Fi speeds on more devices and a stronger Wi-Fi signal in more corners of the home, with our modem's Wi-Fi 6 technology.

4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.

Discover Telstra Smart Modem

Already a Telstra customer?

You can check your current internet plan speed, manage add-ons and troubleshoot issues via My Telstra .

Switch to the nbn network

If you're an existing customer, you can switch to nbn and get the right plan in one move.

Switch to nbn now

Change your plan

If you have an existing internet plan with us, you can change to a different plan once a month.

Change your plan

Move your internet for $0

Book an internet + home phone move online for $0. Standard moves only.

Additional charges may apply.

Start your move

Want internet at 5G speeds?

Ridiculously fast 5G Home Internet is here.

Experience home internet at the speed of 5G. Plus your first month on us. Then only $85 per month.

Select areas and eligible customers only. Limited number of services available per post code.

Get 5G Home Internet

Frequently asked questions

  • Once we've processed your order, we’ll send you an order reference number via email which you can use to track the progress of your order .

    Depending on your property, an nbn co technician may need to come to your address to complete work at your premises. We’ll let you know when any appointments are scheduled and if someone over the age of 18 needs to be home for the appointment.

    If you’ve chosen the Telstra Professional Installation option, a separate appointment is required, to help connect your modem and devices. Charges may apply.

  • Yes, the in-built pre-activated SIM card in the Telstra Smart Modem can connect to our mobile network right out of the box, so you can get online even before your home network connection is activated.

    This means you can browse, and make and receive calls when you first receive your modem.

    4G coverage required for backup mobile service. Speeds capped at 25Mbps for download and 5Mbps for uploading. Actual speeds may be less.

  • Yes, if you’re not happy with your new nbn service, let us know within 30 days of signing up and we can’t fix it, you can cancel and we’ll refund you for your plan charges that you’ve already paid. See our nbn satisfaction guarantee .

    And as our plans have no lock-in contract, you can cancel anytime. If you leave within 24 months, just pay out your modem.

  • Telstra broadband plans include a phone line service at no extra cost. Whether you activate your phone line or not, it won’t affect your monthly charge or data usage.

  • Yes, the Telstra Smart Modem Gen 3 is included for use when you take up a new Telstra nbn home internet plan .

    For new customers, there’s no additional cost if you stay connected for 24 months. If you leave before 24 months, you’ll need to return your modem or pay a $200 non-return fee.

    Existing Telstra internet customers can upgrade to Telstra Smart Modem 3 for $12 extra per month over 24 months (min cost $288). To do this you can:
    Message us now
    or
    Visit your nearest Telstra Store

  • Yes, the Telstra Smart Modem Gen 3 is fully nbn compatible. It’s included for use when you take up a new Telstra nbn home internet plan .


Existing Telstra internet customers

  • If you’re on an eligible Telstra plan you can upgrade to the Telstra Smart Modem 3 for $12 extra per month over 24 months (min cost $288).

    There are two ways to upgrade:
    Message us now
    or
    Visit your nearest Telstra Store

    You can also try these tips to improve your home Wi-FI

  • Yes, existing Telstra internet customers can buy the Smart Modem 3 for a one-off price of $288.

    To buy the modem outright:
    Message us now
    or
    Visit your nearest Telstra Store

    Unfortunately, existing Telstra internet customers can’t purchase the new Telstra Smart Modem outright, on our website or app.

  • The Telstra Smart Modem 3 has all the features of Telstra Smart Modem 2 - including the built-in 4G SIM for outages.

    What’s new is the next-generation Wi-Fi 6 technology, which basically allows for many more devices at greater Wi-Fi speeds on the one Wi-Fi network.

    Here are the key differences between Smart Modem 2 and Smart Modem 3 with Wi-Fi 6:

    • Smart Modem 3 has on average 60% faster Wi-FI speeds than Smart Modem 2.
    • Smart Modem 3 has a stronger Wi-Fi signal that pushes further into your home than the Smart Modem 2.
    • Smart Modem 3 performs better when there are multiple devices connected and running at the same time. This includes phones, tablets, laptops, smart TVs, gaming consoles, smart speakers and other IoT devices.

    Smart Modem 3 is one of the first modems to offer Wi-Fi 6 to Australian internet customers.

Things you need to know

  • Important

    An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

    The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

    Plan prices

    Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

    Speed Add-ons

    Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

    Service Availability

    Services not available to all areas or premises.

    Installation

    Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

    nbn™ New Development Charge

    In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

    Telstra Smart Modem™

    Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

    Medical security alarms, lift phones and fire indicator panels

    If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

    Kayo offer

    For Telstra Personal customers taking up a new home internet service. Roll onto Kayo Basic standard month-to-month fees after 12 months unless you change or cancel beforehand. Must sign up to Kayo via Telstra at https://hub.telstra.com.au/kayo . Not compatible with any other Kayo offer or third-party billing platforms.

    If you cancel within 12 months, you will lose the remainder of, and cannot restart, the Kayo offer. Not available on Kayo One. Current Kayo One customers need to upgrade to Kayo Basic first to be eligible for this offer.

Questions about internet plans?

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View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

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Support

More information about internet plans can be found in our Support section.

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Send us a message

Questions about internet plans? Get in touch and we’ll help you as soon as we can.

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