Switch to nbn

Your easy guide to switching to the nbn network.

The nbn™ is Australia's high-capacity broadband network setting up homes and businesses for the future. If you're nbn-ready, you can switch now in two easy steps.

1. Check your address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

, Address suggestions will appear below the field as you type,

We’ve found an existing order at the address

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The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
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Great!

Connection address

Available

You can connect to the nbn ™ network via Hybrid Fibre Coaxial technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fibre to the Premises technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fibre to the Building technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000 Mbps
  • Upload speed
    0000 - 0000 Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fibre to the Node technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000 Mbps
  • Upload speed
    0000 - 0000 Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fibre to the Curb technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000 Mbps
  • Upload speed
    0000 - 0000 Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn ™ network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 993 728

Great! You can get connected via Cable now

Connection address

Available

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Connection address

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

Connection address

Available

You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 13 22 00

Great!

Connection address

Available

You can connect to Telstra Velocity . Please call us on 1800 008 994 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great!

Connection address

Available

You can connect to 5G Wireless Internet.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan

Woo-hoo! Your address is nbn-ready.

Connection address

Available

Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to nbn
nbn co’s equipment shortage is over
Great news! You're almost ready to connect to the nbn.

In the meantime, check out our great range of internet plans . While you wait, you may be able to use mobile broadband at your address to get connected. If you have any questions, please message us .
Your address

Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us .

Your address


For satellite options, please contact the nbn .
Browse our mobile broadband plans
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The address you entered

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2. Choose a plan

Choose the nbn plan that's right for you, head to checkout and we'll switch you over.

  • Check address
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Standard , nbn™25 , Available , Unavailable , Unavailable , Unavailable

    $80/mth , month-to-month

    Min cost $296 for new customers who cancel after 1 mth. Read Core Internet details


    Includes 12 mths Kayo Basic
    For new home internet services.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 25
      Mbps
    • 4
      Mbps
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-23 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • Mbps
    • Mbps

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Check address
    Switch now
    Switch now
    Switch now
    Switch now
    Switch now
    Call 1800 993 728
    View Cable plans
    View ADSL plans
    Call 1800 008 994
    Not available at your address
  • Check address
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Standard Plus , nbn™50 , Available , Unavailable , Unavailable , Unavailable

    $95/mth , month-to-month

    Min cost $301 for new customers who cancel after 1 mth. Read Unlimited Internet details


    Includes 12 mths Kayo Basic
    For new home internet services.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 50
      Mbps
    • 17
      Mbps
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-55 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • Mbps
    • Mbps

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However we estimate that your maximum available download speed is .

    This plan’s maximum download speed is supported at your address.

    This plan’s maximum download speed is supported at your address.

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Check address
    Switch now
    Switch now
    Switch now
    Switch now
    Switch now
    Call 1800 993 728
    Not available at your address
    Not available at your address
    Call 1800 008 994
    Not available at your address
    Message us
  • Check address
    Find out why
    Find out why
    Find out why
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Premium , nbn™100 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    $110/mth , month-to-month

    Min cost $326 for new customers who cancel after 1 mth. Read Premium Internet details


    Includes 12 mths Kayo Basic
    For new home internet services.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 100
      Mbps
    • 17
      Mbps
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan. Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps
    • Mbps

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

  • Check address
    Find out why
    Find out why
    Find out why
    Find out why
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Superfast , nbn™250 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    $140/mth , month-to-month

    Min cost $356 for new customers who cancel after 1 mth. Read Superfast plan details

    $1 for first month month-to-month Then $110 per month

    Min cost $217 for new customers who cancel after 1 mth. See Premium details

    $31 for first month month-to-month Then $140/mth.

    Min cost $247 for new customers who cancel after 1 mth. See Superfast details

    $71 for first month month-to-month Then $180/mth.

    Min cost $287 for new customers who cancel after 1 mth. See Ultrafast details


    Includes 12 mths Kayo Basic
    For new home internet services.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    Superfast Speed.
    Typical plan speeds 7pm-11pm:
    • 250
      Mbps
    • 22
      Mbps
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Superfast speed is not available.
    As your connection type is FTTN, unfortunately Superfast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    As your nbn connection type is FTTC, Superfast speed isn’t available at your address. Find out why

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps
    • Mbps

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.

  • Check address
    Find out why
    Find out why
    Find out why
    Find out why
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Ultrafast , nbn™1000 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    $180/mth , month-to-month

    Min cost $390 for new customers who cancel after 1 mth. Read Ultrafast plan details


    Includes 12 mths Kayo Basic
    For new home internet services.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    Ultrafast Speed.
    Typical plan speeds 7pm-11pm:
    • 700
      Mbps
    • 40
      Mbps
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Ultrafast speed is not available.
    As your connection type is FTTN, unfortunately Ultrafast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultrafast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultrafast speed is not available.

    As your nbn connection type is FTTC, Ultrafast speed isn’t available at your address. Find out why

    As your connection type is Fixed Wireless, unfortunately Ultrafast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps
    • Mbps

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

Why switch to the nbn network?

Cable and ADSL connections will eventually be phased out.

You need to switch to the nbn network once it is in your area because it replaces your existing internet connection. You've got 18 months from the date that the nbn network is available at your address to do so, but the earlier you switch the sooner you can start enjoying the benefits of the nbn network.

Switch now and avoid the cut off date.

nbn co gives you 18 months to switch to the nbn network from when they let you know that the nbn network is available at your address. After that 18 month period is up, your old internet and phone line won't work. The good news is, it's easy to switch with Telstra.

Why choose Telstra to switch to nbn?

Australia's best home Wi-Fi experience

Get more Wi-Fi speed, on more devices, in more corners of your home with the new Telstra Smart Modem 3

4G coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be less.

nbn satisfaction guarantee

If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you .

Changing plans is easy

With no lock-in contract, you can change your plan up to once a month for no cost.

Pick a premium plan and you may be eligible to add more speed .

Be rewarded with Telstra Plus™

Earn points when you pay your bill to put towards devices, accessories and more. Plus, enjoy exciting membership benefits.

Explore Telstra Plus

Frequently asked questions

  • You need to switch to the nbn network before the disconnection date, to avoid your phone and internet services being disconnected. If you miss the date, then a managed disconnection process begins. This is in line with Australian Government requirements.

  • If your property has not previously been connected to the nbn network, an nbn co technician will need to come to your address and connect you to the nbn network. Once the external connection gear is live, we’ll be able to deliver fast, reliable nbn into your home or office.

    NOTE: If you already have an active nbn connection, you probably won’t need a technician to visit. We’ll work this out once you place your order.

  • Once you switch to the nbn network, your home phone number will stay the same, but your phone will run over your nbn connection, through your Telstra Smart Modem. This means you can only have one phone line.

    Any other existing phone lines in your home will no longer work once you’re connected to the nbn network. If you wish to enable existing phone outlets or connect new ones, additional wiring will need to be installed by a registered cabler. Alternatively you can use wireless handsets.

    Please be aware that if you have more than one phone in your home these will no longer work once you are connected to the nbn network. Additional wiring or the purchase of compatible phone devices is required. Learn more

  • Alarms and medical alerts that rely on your phone line may be affected when you move to the nbn network. To ensure that they continue to work, please contact your current service provider and call nbn co on 1800 227 300 to register them. If you'd like more information or assistance, we're also available on 1800 993 728 .

  • Once you connect to the nbn network, you won’t be able to access your broadband and voice services through your ADSL or cable connection. Instead, you’ll access them through your new nbn network connection. And once connected to the nbn network, you won’t be able to move your services back to our copper or cable networks.

    When you request for your broadband and voice services to be moved to the nbn network, you’re giving consent to the installation of services on the nbn network on behalf of all account holders at your premises.

Things you need to know

  • Important

    An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

    The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

    Plan prices

    Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

    Speed Add-ons

    Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

    Service Availability

    Services not available to all areas or premises.

    Installation

    Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

    nbn™ New Development Charge

    In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

    Third-party modems and routers on the nbn

    While we do offer Telstra Smart Modems to our customers, we know some may want to use their own equipment to connect to the nbn. This can be done by bridging our modem and plugging an ethernet cable from the WAN port of their equipment into a LAN port on the Smart Modem, or by plugging their equipment straight into the NTD, NCD, or wall socket (FTTN/B).

    Our voice services will not work with third-party modems and routers, or if the Smart Modem has been bridged and mobile backup is also disabled in bridge mode. Our nbn assurance teams also don’t provide support for services using third-party equipment to connect to the nbn. Telstra Platinum can provide limited assistance.

    Telstra Smart Modem™

    Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

    Medical security alarms, lift phones and fire indicator panels

    If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

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