Telstra Calling for Office 365
Streamline how your business connects
Combine your phone lines with Microsoft Teams in the cloud with Telstra Calling for Office 365 to give your remote workforce the tools they need to collaborate from almost anywhere.
What is Telstra Calling for Office 365?
Now you can take care of business on-the-go from one powerful workplace collaboration platform. With Telstra Calling for Office 365, you can make calls to and from landline and mobile numbers via Microsoft Teams. To get your team collaborating in one place with solutions from two of Australia’s largest communications and technology brands, Telstra and Microsoft.
Enjoy a full range of voice functions
Perform traditional call handling functions such as hold, transfer, forwarding and voicemail in the cloud.
Manage all your tools from one platform
Telstra Calling brings together your key communication channels under one umbrella.
Streamline daily tasks to boost productivity
See who’s available and reach them on the most appropriate channel: voice, video or chat.
Present a professional image to your clients
Make and receive calls from one business number, whether you’re in the office or on the road.
How Telstra Calling for Office 365 benefits your business
Unify your workforce
Bring together all your technology and tools in one cloud location to help modernise your workplace.
Simplify your ways of working
Deploy, manage and scale projects with greater ease to increase productivity across your workforce.
Stay connected with customers
Enable closer communications between your staff and your customers to help boost business.
What you get with Telstra Calling for Office 365
Enjoy a fully managed connection with Microsoft 365
We connect your business number and Microsoft 365, so all you need is internet access to manage all your communication channels from one location. You can choose to migrate your existing landline numbers*, or allocate new ones via your administration portal.
Create a more unified, modern workspace
With Telstra calling, you can create a consistent end-to-end collaboration experience across mobiles and desktops to avoid the hassle of managing and supporting multiple tools and systems.
Receive support as you move to cloud-based systems
As you move your business to the cloud, we'll help you every step of the way with around-the-clock support. Our network of specialist channel partners can also assist you in a range of locations across Australia.
Why Telstra for your business?
Why Telstra for your business?
Expand your horizons with the help of Telstra's expert voice, network and cloud services combined with Microsoft’s proficiency in cloud, collaboration and productivity to co-create innovative solutions for your business.
Work with Microsoft’s preferred calling provider
Enjoy improved calling experiences with Microsoft's preferred voice calling provider by allowing us to link your phone lines with the Microsoft cloud.
Work towards your goals with industry experts
We know Microsoft, security, and tech solutions inside out and our network of specialist partners across Australia can support you in more places.
Frequently asked questions
Telstra Calling for Microsoft 365 eligibility requirements
Yes. You can subscribe to Telstra Calling for Office 365 for your business so long as you have an ABN.
Yes. Each of your users must have one of the below pre-requisite licences for Microsoft 365 before they can use Telstra Calling for Office 365.
Common Microsoft 365 licences
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
Other Microsoft 365 licences
- Microsoft or Office 365 Enterprise E1, E3 or E5
- Microsoft 365 F1, F3 or Office 365 F3
- Common Area Phone
- Meeting Room System
Plans and pricing
No. Telstra Calling for Office 365 plans are month-to-month and no minimum contract commitment is required. Separate agreements made with Telstra may include minimum commitment periods.
To purchase Microsoft 365 licences, sign up for Telstra Apps Marketplace and navigate to the Microsoft 365 page .
Yes. Your Microsoft 365 tenancy can be located within some regions outside of Australia. We can advise of the regions supported when you apply for Telstra Calling for Office 365.
To apply, simply fill out the Telstra Calling for Office 365 enquiry web form to request a call back.
Making calls with Telstra Calling for Office 365
You can use standard full national phone numbers (i.e. 02 xxxx xxxx, or 03 xxxx xxxx) with your Telstra Calling service. When you apply for Telstra Calling for Office 365, we’ll assess and validate the eligibility of your existing numbers.
No special or premium 1300 or 1800 numbers can be allocated directly into Microsoft 365. However, these numbers can be purchased separately and then redirected to the full national phone number associated with your Telstra Calling service.
With Telstra Calling for Office 365, you can make calls to and from landlines and mobiles via Microsoft Teams. Calling capabilities include local, long distance, calls to mobile, audio or video calls.
Yes. With Telstra Calling, you can make international long-distance calls via Microsoft Teams.
No. Telstra Calling for Office 365 is only available to users based in Australia. Those users who are based in Australia may use Telstra Calling overseas for short periods of time, however, the performance of Telstra Calling may be compromised when accessed via international carrier networks.
Cloud Solution Provider (CSP) requirements
Yes. Telstra must be a CSP for your Microsoft 365 service to provide support required for Telstra Calling for Office 365. Telstra must therefore remain an ongoing administrator of your tenancy for the duration of your Telstra Calling subscription.
Telstra also reserves the right to cancel your Telstra Calling for Office 365 subscription if it becomes an unsupported service configuration.
In addition to this, all current and future pre-requisite Microsoft 365 licences must be linked to the Telstra Calling for Office 365 licences in your Microsoft Administrator portal.
To make Telstra your Cloud Solution Provider, complete the Adding Telstra as your Cloud Solution Provider web form .
Help and support
Yes. Your Telstra Calling support desk contact details will be sent to you when your service has been commissioned.
The service desk is available 24 /7 and will be your single point of contact for the initial set up of your Telstra Calling service.
To get more detailed information about Telstra Calling for Office 365, go to our Business & Enterprise support page .
Our dedicated technology team can also help answer your questions on Telstra Calling and tech solutions for your business. Visit your Telstra Business Technology Centre, or request a call back .
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