Getting Support is Easy.
for on the spot help
Managing your enterprise services should never get in the way of your business. That’s why we’ve created Telstra Connect - a digital home to view and manage your Telstra business and enterprise products and services in one place.
Telstra Connect will keep growing with your feedback, so you get what you want from it. We’ll add new apps and features quickly and improve existing ones.
“The Telstra Connect service has proved invaluable as it provides a seamless way to log incidents, as well as get an up to date status of existing incidents. The interface is intuitive and provides a list of existing sites which makes logging calls easy!”
“Being able to log, check and update incidents via the Telstra connect dashboard has helped our team improve their way of working. It gives us back some time in our day to work on other issues.”
Over time, Telstra Connect will become your single digital channel for all your interactions with us. If you see something here you don’t have yet, contact your Account Executive to find out more.
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Simply manage your incidents without the need to call or email Telstra. Submit and manage your incidents, follow our progress fixing the issue and communicate with us quickly to get more information.
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Submit and track service requests with no complicated paperwork. Quickly and easily order new Telstra services, modify your existing services and monitor the progress of all your requests.
Manage your network as closely as you want with near real-time information on availability, utilisation and error rates. Check network speed, status, history and outages anywhere and anytime.
Download bills for all your products and services. You have historical access to the past 13 months of invoices, see when they were issued and the total amount due.
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Use the Telstra Connect store to order, select and configure mobile broadband and SIM only plans and add-ons. Soon, you will also be able to order mobiles outright and mobiles on a plan.
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Raise a support enquiry regarding your products or services - and count on a response within 24 hours. See a list of your open cases and track their progress and stay in touch with us about your case.